:root{--bg:#000;--surface:#0c0a08;--surface2:#141416;--line:rgba(210,210,215,.14);--text:#f5f5f7;--muted:#86868b;--dim:#6e6e73;--gold:#e4cb86;--err:#e07472;--ok:#8fd19e}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,"Helvetica Neue",Arial,sans-serif;line-height:1.55;-webkit-font-smoothing:antialiased}
a{color:var(--gold);text-decoration:none}a:hover{text-decoration:underline}
h1,h2,h3{font-family:"Cormorant Garamond",Georgia,serif;font-weight:500;margin:0 0 .4em;line-height:1.1}
h1{font-size:clamp(2.2rem,5vw,3.4rem)}h2{font-size:1.9rem}h3{font-size:1.35rem}
header.top{position:sticky;top:0;z-index:10;display:flex;align-items:center;gap:20px;padding:14px max(20px,calc((100% - 1180px)/2));background:rgba(0,0,0,.62);backdrop-filter:blur(16px) saturate(1.5);border-bottom:1px solid var(--line)}
header.top .brand{display:flex;align-items:center;gap:12px;color:var(--text);font-family:"Cormorant Garamond",serif;font-size:1.5rem}
header.top .brand img{height:30px;width:auto}
header.top nav{display:flex;gap:6px;margin-left:auto;flex-wrap:wrap}
header.top nav a{color:var(--muted);padding:7px 14px;border-radius:999px;font-size:.92rem}
header.top nav a:hover,header.top nav a.on{color:var(--text);background:var(--surface2);text-decoration:none}
main{max-width:1180px;margin:0 auto;padding:44px 20px 80px}
footer{border-top:1px solid var(--line);padding:26px 20px;text-align:center;color:var(--dim);font-size:.85rem}
.card{background:var(--surface);border:1px solid var(--line);border-radius:24px;padding:26px}
.row{display:flex;gap:16px;flex-wrap:wrap}.grow{flex:1;min-width:240px}
.muted{color:var(--muted)}.small{font-size:.85rem}
.btn,button{display:inline-block;background:var(--gold);color:#0c0a08;border:0;border-radius:999px;padding:11px 24px;font:600 .95rem Inter,sans-serif;cursor:pointer}
.btn:hover,button:hover{filter:brightness(1.08);text-decoration:none}
.btn.ghost,button.ghost{background:transparent;color:var(--text);border:1px solid var(--line)}
.btn.danger,button.danger{background:transparent;color:var(--err);border:1px solid rgba(224,116,114,.4)}
input,select,textarea{width:100%;background:var(--surface2);color:var(--text);border:1px solid var(--line);border-radius:14px;padding:11px 14px;font:inherit}
input:focus,select:focus,textarea:focus{outline:0;border-color:var(--gold)}
textarea{min-height:150px;resize:vertical}
label{display:block;font-size:.82rem;color:var(--muted);margin:14px 0 6px}
label.inline{display:inline-flex;align-items:center;gap:8px;margin:0;color:var(--text)}label.inline input{width:auto}
table{width:100%;border-collapse:collapse}
th{text-align:left;color:var(--dim);font-weight:500;font-size:.78rem;text-transform:uppercase;letter-spacing:.06em;padding:10px 14px}
td{padding:14px;border-top:1px solid var(--line);vertical-align:top}
tr.link:hover td{background:var(--surface)}tr.link{cursor:pointer}
.badge{display:inline-block;padding:3px 12px;border-radius:999px;font-size:.78rem;font-weight:500;border:1px solid var(--line);white-space:nowrap}
.s-open{color:var(--gold);border-color:rgba(228,203,134,.45)}.s-progress{color:#9ec5ff;border-color:rgba(158,197,255,.4)}
.s-answered{color:var(--ok);border-color:rgba(143,209,158,.4)}.s-waiting{color:var(--muted)}.s-closed{color:var(--dim)}
.p-high{color:#ffb86b}.p-urgent{color:var(--err)}.p-low{color:var(--dim)}
.tabs{display:flex;gap:8px;flex-wrap:wrap;margin:22px 0}
.tabs a{padding:8px 18px;border-radius:999px;border:1px solid var(--line);color:var(--muted);font-size:.9rem}
.tabs a.on,.tabs a:hover{color:#0c0a08;background:var(--gold);border-color:var(--gold);text-decoration:none}
.msg{border:1px solid var(--line);border-radius:22px;padding:20px 24px;margin:14px 0;background:var(--surface)}
.msg.agent{border-color:rgba(228,203,134,.35);margin-left:clamp(0px,6vw,64px)}
.msg.customer{margin-right:clamp(0px,6vw,64px)}
.msg.note{background:#1a1608;border-style:dashed;border-color:rgba(228,203,134,.5)}
.msg .who{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;color:var(--muted);font-size:.85rem;margin-bottom:10px}
.msg .who b{color:var(--text);font-weight:500}
.msg .body{white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere}
.att{display:inline-block;margin:10px 8px 0 0;padding:6px 14px;border:1px solid var(--line);border-radius:999px;font-size:.85rem}
.flash{padding:12px 18px;border-radius:14px;margin-bottom:18px;background:var(--surface2);border:1px solid var(--line)}
.flash.err{color:var(--err);border-color:rgba(224,116,114,.4)}.flash.ok{color:var(--ok)}
.login{max-width:420px;margin:8vh auto 0}
.meta{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px;margin:18px 0}
.meta div{background:var(--surface);border:1px solid var(--line);border-radius:18px;padding:12px 16px}
.meta span{display:block;color:var(--dim);font-size:.72rem;text-transform:uppercase;letter-spacing:.06em}
.inlineform{display:flex;gap:10px;align-items:end;flex-wrap:wrap}.inlineform>*{flex:1;min-width:130px}
@media(max-width:700px){main{padding-top:28px}td,th{padding:10px 8px}.hide-m{display:none}}